Privacy Policy Statement

It is the policy of the Commonwealth of Virginia that personal information about citizens will be collected only to the extent necessary to provide the service or benefit desired; that only appropriate information will be collected; that the citizen shall understand the reason the information is collected and be able to examine their personal record which is maintained by a public body.

Privacy Statement

The Virginia Department of Energy maintains this server to facilitate public access to information relevant to Virginia Energy's mission and information generated by Virginia Energy. All information on this server is provided without warranty, expressed or implied, as to the accuracy, reliability or completeness of the furnished data. We strongly recommend that Virginia Energy data be obtained from Virginia Energy's web server and not from secondary sources that may have altered the data.

Virginia Energy computer systems are the property of the Commonwealth of Virginia and are subject to the laws, regulations and rules of the Commonwealth of Virginia. Any unauthorized or unlawful activities will be referred to an appropriate authority for appropriate action.

Virginia Energy is committed to protecting the privacy of our customers. The following information explains our current Internet privacy practices, but shall not be construed as a contractual promise. We reserve the right to amend our Privacy Statement at any time without notice.

Document Accessibility Notice

If you are unable to access or view the downloadable files on this website, please contact us at one of the addresses below and describe the file or document you would like to receive.

Virginia Department of Energy
3405 Mountain Empire Rd
Big Stone Gap, VA 24219
Attn: Office of Public Information

Or email:

Virginia Energy does:

  • place a session cookie on your computer while accessing our e-commerce site,
  • collect and store personal information for shipping purposes only when you register on our e-commerce site.

Virginia Energy does not:

  • require you to provide any personal information to download files or reports.

Essential Technical Information We Collect

  • the internet domain and internet address of the computer you are using,
  • the keywords you have used to find data through our search engine,
  • the web page you are requesting from our web site,
  • the type and version of browser software and the operating system installed on your PC,
  • the date and time of access to each web page,
  • the Internet address of the web site from which you linked to our web site, and
  • the search term you have used to find or connect to our web site.

No other information is collected through our web site unless you deliberately decide to submit data through a web page or by sending us an e-mail. We use all of the above information to track the number of customers who visit our site and identify our most popular pages so that we can continue to improve site content and functionality and diagnose problems with our servers.

Communicating With Us

While visiting our site, you may decide to send Virginia Energy an e-mail or request that we call you. We will request your name, the subject of your question or comment, your e-mail address, and/or telephone number. This information is used solely to fulfill your Online request. Virginia Energy does not share this customer information with other individuals, organizations, or with advertisers.

How the Information Collected is Used

Virginia Energy does not share, sell or trade e-mail addresses, information collected on surveys or any other information about our Online customers. If necessary, Virginia Energy may disclose user information if we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against an individual who attempts, even unintentionally, to gain unauthorized access to Virginia Energy information or to disrupt our web site.

Links to Other Web Sites

Our web site contains links to various other public and private web sites, whose privacy practices we do not control. If you have questions or concerns about a site we link to, please read the privacy and security information for that site.


The Virginia Energy site has security measures in place to protect against the loss, misuse, and alteration of information under our control.


Our firewalls are a complex system of hardware and software that allow us to strictly regulate information and data that can both enter and exit our servers. No customer information is stored on our Internet servers. Records are stored in separate databases not directly connected to the Internet.

Customer Comments

If you have questions about this privacy statement, the practices of this site, or your interaction with this web site, please contact us.