Mined Land Repurposing Eforms System Troubleshooting Guide
                            
                                This guide is not intended to be an all-inclusive list of issues that may be encountered when using the E-forms and 
                                Mined Land Repurposing Information Systems. Descriptions of and potential solutions to the most common internet browser settings and usage 
                                issues are listed below.  If you still have questions or problems, please contact the 
                                Mined Land Repurposing e-Forms Center.
                            
                            
                            
                            
                            
                            
                            
                                
                                
                                    In order for the Virginia Mined Land Repurposing Information and E-Forms Systems to function optimally, 
                                    https://www.energy.virginia.gov (the secure, E-Forms System domain) should 
                                    both be added to your browser's list of trusted sites (found in Internet Explorer under 
                                    "Tools">"Internet Options">"Security">"Trusted Sites"). This may eliminate problems viewing 
                                    parts of the system or downloading files.
                                
                             
                            
                                
                                
                                    Sections of the Virginia Mined Land Repurposing E-Forms System use pop-up windows; therefore, pop-ups should not be 
                                    blocked for the E-Forms system website. To avoid issues with viewing pop-up windows, add 
                                    http://www.energy.virginia.gov to the list of sites from which pop-ups are allowed in both Internet 
                                    Explorer (found under "Tools">"Pop-up Blocker">"Pop-up Blocker Settings") and Google's pop-up blockers.
                                
                             
                            
                                
                                
                                    Some areas of the VA Mined Land Repurposing Information and E-Forms Systems provide the opportunity to download files in 
                                    several formats. To take advantage of these available files, downloads and download prompting should 
                                    be enabled once you have added the Information and E-Forms Systems to your Trusted Sites. 
                                    In Internet Explorer, these settings are found under "Tools">"Internet Options">"Security">"Trusted Sites">"Custom Level." 
                                    Additionally, users should ensure that they have software installed that is capable of viewing the file format downloaded. 
                                    Where appropriate, VA Mined Land Repurposing has recommended internet locations where freeware versions of software can be obtained to view 
                                    certain downloads.  Information is typically available in Adobe PDF and MS Excel formats from the Information System. 
                                    Downloads may be available in several different electronic formats from the E-Forms system as operators are able to upload 
                                    submissions in numerous formats.
                                
                             
                            
                                
                                
                                    Much of the information available on the VA Mined Land Repurposing Information and E-Forms Systems can be viewed directly in an 
                                    internet browser if the correct plug-in has been installed.  For example, many of the reports and database 
                                    information available from the systems can be retrieved in Adobe PDF format.  The Adobe Reader and plug-in 
                                    software can be obtained from Adobe's website
                                
                             
                             
                                
                                
                                    Several selection forms within the VA Mined Land Repurposing Information System include a "Filter File Numbers" entry box and button. 
                                    This tool can be used to quickly limit the file number box on the selection form to display only files matching a 
                                    specific character string. This tool will accept and filter the data to be retrieved based on either an existing 
                                    Operation Name or VA Mined Land Repurposing File Number or parts thereof.  Once the character string is entered and the "Filter File 
                                    Numbers" button is clicked, the "File Number" box will display only the file names matching or containing the entered 
                                    character string. At this point, a selection(s) should be made from the remaining file numbers in the "File Number" 
                                    box and the "Selection" button should be clicked to retrieve the data.
                                
                             
                            
                                
                                
                                    On some selection forms within the VA Mined Land Repurposing Information System, selection criteria box choices may be dependent upon 
                                    earlier selections made on the same form (e.g. The "Monthly Gas Production by Well" form allows a time period selection 
                                    of only three years. Once a "Beginning" year is selected, the "Ending" year selection box will be reduced to contain 
                                    only the next three consecutive years.) It may take a few moments for dependent selection boxes to refresh selection 
                                    choices. During this time, the user should not attempt to refresh the page as all selections made will be lost.
                                
                             
                            
                                
                                
                                    All geophysical logs maintained by VA Mined Land Repurposing through approximately the year 2006 are available on the VA Mined Land Repurposing 
                                    Information System. For various reasons such as changes in regulatory requirements, geophysical logs are not 
                                    available for all gas and oil wells in the Commonwealth of Virginia. As confidentiality regulations and government 
                                    resources allow, geophysical logs will be continually added to the system and made available online. Logs are 
                                    currently available as .tif images, some of which are large files (up to 250Mb). Currently, geophysical logs can 
                                    only be downloaded one-at-a-time.
                                
                                
                                    An electronic image viewer capable of opening .tif files of very long vertical dimensions is required to view these files. 
                                    Windows Picture and Fax Viewer, which is often the default .tif viewer on computers running a Windows operating system, 
                                    is typically not acceptable for viewing geophysical logs. IrfanView is a freeware image 
                                    viewer capable of viewing geophysical log images in .tif format.  Installing IrfanView software will not cause .tif images to 
                                    open directly in an internet browser; however, .tif images can be downloaded and then opened with IrfanView.
                                
                             
                            
                                
                                
                                    Additional data is being added to the VA Mined Land Repurposing Information and E-Forms Systems daily. If data for known operations cannot be 
                                    found on the system, it may not yet be available online.  Users may choose to contact the
                                    
                                    
                                    
                                        Virginia Department of Energy
                                        
                                        Mined Land Repurposing
                                        
                                        3405 Mountain Empire Road
                                        
                                        Big Stone Gap, VA 24219
                                        
                                        (276) 523-8100 (phone)
                                        
                                        (276) 523-8163 (fax)
                                        
                                        
                                    
                                    for additional information. Data retrieved from the VA Mined Land Repurposing Information System is subject to the disclaimer provided on the 
                                    system's 
Main Menu.